June 15, 2012 – Lombard, IL – MOL (America) Inc. announces the May 2012 results of its Regional Key Performance Indicators (KPI) in the following categories: operations, customer service, and electronic data interchange (EDI). The results are also available on a monthly basis and posted in greater detail at www.CountOnMOL.com.
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May 2012 Regional Key Performance Indicators (KPI)
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KPI
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TARGET
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MAR.2012
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APR.2012
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MAY 2012
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In-Terminal Truck Turn Time
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Less than 30 minutes for each:
Jacksonville
Los Angeles
Oakland
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15.0 min
24.9 min
23.0 min
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15.0 min
24.4 min
23.0 min
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16.0 min
21.5 min
22.0 min
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U.S. to Asia Export Missed Vessel Connections Due to Rail Errors
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Less than 1%
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0.8%
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1.2%*
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1.5%
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Lost call percentage
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Less than 2%
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1.53%
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1.38%
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1.58%
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Telephone wait time
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Less than 20 seconds
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15 seconds
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15 seconds
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16 seconds
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Asia to U.S. Documentation Accuracy
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99.50%
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98.23%
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98.07%
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95.84%
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U.S. to Asia Documentation Accuracy
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99.50%
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98.64%
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98.25%
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99.38%
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Export B/L Documentation
Completion Rate
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98% Complete 24 Hours After Vessel ETD
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99.07%
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98.63%
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98.49%
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EDI Message Processing
Without Failure
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90%
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99%
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100%
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99%
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EDI Uptime
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99%
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99%
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99%
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99%
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Customer setup time
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Within 72 Hours
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48 hours
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48 hours
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48 hours
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Customer scorecard compliance
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95%
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99%
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99%
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99%
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*The previously reported figure of 1.0% has been revised.
About MOL
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 128 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary of MOL.
For more information, please contact:
Timothy Pajak, Corporate Communications Specialist
MOL (America) Inc.
Tel: 1-630-812-3844 / Fax: 1-630-812-3813
Email: Timothy.Pajak@MOL-Liner.com
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